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Privacy & security

What admins can see

Chats in Custodos are private. Admins manage members, settings and usage, but they do not read messages. This page shows what admins can see and what they cannot.

Last checked on 28 September 2026

On this page

In short

In their account, members read the sentence Your chats are private to you – admins see usage and cost, never message content. That is exactly how it is built: there is no function that lets an admin open a member's chat.

An admin only sees a chat if the member shares it with them, just like any other colleague. How sharing works is described under Sharing chats.

The overview

AreaDo admins see it?Details
Chats and messagesnoonly if a member shares the chat with them
Attached filesnoeven in shared chats, others only see the file names
Projectsnoprojects belong to the person who created them
Promptsworkspace prompts onlyprompts set to Only me are seen by nobody but that person, admins included
Agentspartlyagents set to Private (only me) stay hidden. Admins see and edit agents shared with selected people or the whole workspace.
Company Braindepending on a settingdepends on the switch Admins have access to every brain, see Permissions
Usageyescredits used, seat and monthly budget per person; requests and tokens per model for the whole workspace
Membersyesname, email address, role and seat of each person
Activity logyesadministrative actions and downloads, without content

Usage without content

On the Usage page, admins see under By member · this month how many credits each person has used, which seat they hold and whether a monthly budget applies. Under By model · this month they see requests, tokens and credits per model for the whole workspace.

The page does not show which questions someone asked, on which topic or with which files. More under Usage.

The activity log

Admins open it under Settings, section Activity log, with View. It shows the last 90 days, at most 300 entries, with the columns When, Who, Action and Subject. Export as CSV covers the last 12 months and adds the column Details.

It records changes to members, roles and seats, to settings and models, to the Company Brain, shared and copied chats, workspace prompts and downloads, for example of files, images, originals from a brain, the print view of a chat and invoices.

An entry names who triggered what kind of action. Chat titles and chat content never appear, and downloads never name the file. The Subject column shows, for example, the person concerned, the model or the name of a brain. For changes to brain documents and workspace prompts, the Details column in the export can contain the file name or the prompt's name. Nobody in the workspace can change or delete entries. Sign-ins do not appear in the activity log.

What members can check themselves

Every member sees in their account under How your data is handled here which rules the admins have set: the processing region, the protection level for personal data and retention. Everyone can see what happens to their chats.

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