Your data. Clear responsibilities.
Data stored in Switzerland. AI processing in the EU or Switzerland, your choice. Understand how storage, model regions and additional services work together.
One storage location. Several decisions.
The provider’s registered office, the storage location of your data and the path of an AI request are different things. Choose a processing region: storage stays the same, the path to the model changes.
Simplified explanation · not a live system view
In the data flowNot selected, or optional
Processing region
Your workspace
Admins choose the region once for the whole workspace. Models outside the region are then unavailable to everyone.
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Storage
Switzerland
The same in every region
InfomaniakCustodos stores accounts, chats, files and company knowledge with Infomaniak, and backups also in Switzerland. Custodos is provided by Stellar GmbH, based in Cham.
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AI processing
EU or Switzerland
Setting: EU + Switzerland · Default
Models processing in the EU or in Switzerland. Every new workspace starts with this setting.
EU data zone
Setting: European Union
Only models processing in the EU. The Azure EUR data zone covers the EU and EFTA, so this setting is not a commitment to processing exclusively in EU member states.
Switzerland
Setting: Switzerland
Only models processing in Switzerland. Models processing in the EU are hidden.
No commitment
Setting: Global · Admin opt-in only
All models, including those on a provider’s worldwide infrastructure. Custodos never sets this on its own; an admin has to choose it explicitly.
EUSwitzerlandGlobal - 03
Additional services
Depends on the feature
Web searchCloudflareWhen web search is enabled and available in your region, the query written by the model is sent to Staan in France, regardless of the model region. It may contain information from the chat. Infrastructure services such as Cloudflare also belong in a data flow review.
Swiss storage does not mean that every service involved processes data exclusively in Switzerland.
The model region alone does not describe all subprocessors. Review enabled features and the relevant contractual documents. Security mode does not use web search.
Compliance & data protection
Built for strict data protection and governance requirements.
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GDPR & revFADP
Designed for the requirements of the GDPR and Swiss data protection law. Your specific use still requires assessment.
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Data stored in Switzerland
Accounts, chats, files, company knowledge and backups are stored in Switzerland. The AI models process them in the EU or Switzerland – your administrators choose the region.
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No AI training
Your inputs and documents are never used to train AI models.
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Encryption
TLS for all connections; AES-256 for the pseudonymisation vault, stored keys and connected accounts.
In detail
Compliance & documentation
- GDPR
- For companies in Germany and Austria, the GDPR is the central data protection framework; Austria’s national DSG supplements it. Assess purpose, legal basis, access and the DPA for your use.
- revFADP
- Swiss companies must consider the Swiss FADP; the GDPR may also apply where there is an EU connection. Swiss storage alone does not replace a data flow review or legal assessment.
- Data processing agreement
- We provide you with a DPA.
- Professional secrecy
- Designed for professions bound by statutory secrecy: § 203 of the German Criminal Code, § 121 of the Austrian Criminal Code, Art. 321 of the Swiss Criminal Code.
- Regulated industries
- Designed for the regulatory requirements on outsourcing at banks and insurers: from the EBA guidelines and MaRisk through the FMA to the FINMA circulars.
Governance & administration
- Central administration
- Roles and permissions managed centrally.
- SSO
- Connects to your existing single sign-on.
- Activity log
- Activity in the workspace stays traceable.
Let’s get acquainted.
Tell us what your team is working on. Together, we can explore how Custodos fits.